Privacy Policy – Busanti Gate Company LLC

Effective Date: 01/01/2024
Last Updated: 06/12/2026

Busanti Gate Company LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit www.busantigatecompany.com, submit a request, purchase products, schedule service, communicate with us, or engage with us by phone, email, form submission, or SMS/text message.

By using our website, submitting information, purchasing products, scheduling service, or communicating with us, you agree to this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly, information collected automatically through our website, and information created through communications with us.

A. Information You Provide

We may collect:

• Name;

• Email address;

• Phone number;

• Service address or property location;

• Mailing address;

• Billing and payment information;

• Gate, operator, keypad, access-control, or property details;

• Photos or videos of your gate, operator, keypad, control box, driveway, access point, or related equipment;

• Appointment and scheduling information;

• Product or service request details;

• HOA, property access, or site information you voluntarily provide;

• Messages, emails, form submissions, call notes, and customer support communications;

• SMS/text message consent and opt-in records.

B. Information Collected Automatically

When you visit our website, we may collect:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Time spent on the site;

• Referring website or search source;

• General location information based on IP address;

• Website interaction and usage data;

• Cookie and tracking technology data.

C. SMS and Communication Data

If you communicate with us by SMS/text message, we may collect:

• Your mobile phone number;

• Date, time, and content of messages;

• Consent and opt-in records;

• Delivery status and message interaction data;

• Opt-out requests;

• HELP or STOP responses;

• Customer support history.

2. How We Use Your Information

We use collected information to:

• Respond to inquiries;

• Process service requests;

• Provide quotes, estimates, product information, and customer support;

• Schedule appointments;

• Confirm property location and service details;

• Review photos or videos submitted for diagnostics, product planning, or service evaluation;

• Provide gate products, operator equipment, replacement parts, and limited gate service;

• Process payments, deposits, invoices, refunds, and billing;

• Send appointment reminders, service updates, invoices, payment confirmations, and transactional communications;

• Provide SMS/text updates where consent has been provided;

• Improve our website, services, forms, advertising, and customer experience;

• Maintain internal business records;

• Protect against fraud, misuse, unauthorized activity, and nonpayment;

• Comply with legal, regulatory, tax, accounting, insurance, and safety obligations;

• Enforce our Terms of Service, invoices, agreements, and policies.

3. SMS/Text Messaging Terms

By providing your mobile number and opting in to receive SMS/text messages from Busanti Gate Company, you consent to receive text messages related to:

• Appointment scheduling;

• Service updates;

• Quote or estimate follow-up;

• Customer support;

• Product or service inquiries;

• Payment confirmations and invoices;

• Limited promotional messages, only where permitted and with any required consent.

Message frequency varies. Message and data rates may apply. Consent to receive promotional SMS messages is not a condition of purchase.

Opt Out

You may opt out of SMS messages at any time by replying STOP.

After you reply STOP, we may send a confirmation message, and you will no longer receive SMS messages unless you opt in again.

Help

For help, reply HELP or contact us directly:

Phone: (561) 444-8473
Email: hello@busantigatecompany.com

SMS Data Sharing

We do not sell, rent, or share your mobile number, SMS opt-in consent, or SMS consent records with third parties for their independent marketing purposes.

SMS consent data is used only to provide communications you requested or authorized, to operate our messaging program, to maintain compliance records, and to support customer service.

4. Payment Information

We may collect billing and payment information when you purchase products, pay invoices, make deposits, or schedule service.

Payment processing may be handled by third-party payment processors. We do not intentionally store full credit card numbers on our website. Payment processors may collect and process payment information according to their own privacy policies and security practices.

5. Photos, Videos, and Property Information

Customers may submit photos, videos, or descriptions of gates, operators, keypads, access-control equipment, driveways, entry points, or property conditions.

We use these materials to evaluate service requests, prepare estimates, troubleshoot issues, identify parts or equipment, document site conditions, support warranty review, and maintain business records.

Do not submit photos or videos containing sensitive personal information, unrelated private areas, children, license plates, security codes, access credentials, or other information you do not want reviewed or stored.

Busanti may request additional photos or videos before scheduling service or preparing a quote.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to:

• Improve website functionality;

• Understand website traffic;

• Analyze visitor behavior;

• Remember preferences;

• Improve forms and customer experience;

• Support advertising and marketing campaigns;

• Measure ad or website performance.

You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. How We Share Information

We may share information only as needed for business, operational, legal, or service-related purposes.

We may share information with:

• Payment processors;

• Scheduling, CRM, website, email, hosting, analytics, or communication providers;

• Delivery, shipping, or logistics providers;

• Manufacturers, suppliers, or distributors when needed for product orders, warranty claims, parts identification, or technical support;

• Independent contractors, installers, electricians, or other third parties only when necessary and authorized by the customer;

• Insurance providers, legal counsel, accountants, or professional advisors;

• Government agencies, regulators, courts, or law enforcement when required by law or necessary to protect legal rights.

We do not sell your personal information. We do not sell or share SMS consent data with third parties for their independent marketing purposes.

8. Independent Contractors and Installer Directories

Busanti may provide information about independent installers, contractors, electricians, or service providers for customer convenience.

If you choose to contact or hire an independent third party, that third party may collect information directly from you. Their privacy practices are separate from ours.

Busanti is not responsible for the privacy practices, communications, contracts, pricing, licensing, insurance, workmanship, or policies of independent contractors, installers, electricians, manufacturers, suppliers, or other third parties.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, system, transmission method, email, SMS platform, or electronic storage method is completely secure. We cannot guarantee absolute security.

Customers should avoid sending sensitive information unless necessary.

10. Data Retention

We retain information for as long as reasonably necessary to:

• Provide products and services;

• Maintain customer records;

• Process payments and invoices;

• Respond to inquiries;

• Support warranty, service, and product history;

• Comply with legal, tax, accounting, insurance, and regulatory obligations;

• Resolve disputes;

• Enforce agreements;

• Maintain SMS consent and opt-out records.

We may delete, anonymize, or archive information when it is no longer needed.

11. Your Choices

You may:

• Request correction of inaccurate contact information;

• Request that we update your communication preferences;

• Opt out of promotional emails by using the unsubscribe link where available;

• Opt out of SMS messages by replying STOP;

• Disable cookies through your browser settings;

• Contact us to request review of information associated with your customer record.

We may need to retain certain information for legal, tax, warranty, billing, compliance, insurance, dispute-resolution, or recordkeeping reasons.

12. Marketing Communications

We may send marketing emails, promotional messages, or service-related offers where permitted by law and based on your communication preferences.

You may opt out of promotional emails by using the unsubscribe link or contacting us.

Transactional communications, such as appointment reminders, service updates, invoices, payment confirmations, warranty communications, and customer support messages, may still be sent where necessary.

13. Children’s Privacy

Our website, products, and services are not directed to children under 18.

We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

14. Third-Party Links

Our website may contain links to third-party websites, payment platforms, scheduling tools, manufacturer sites, mapping services, social media pages, or independent contractor websites.

We are not responsible for the privacy practices, security, content, accuracy, availability, or policies of third-party websites or services.

15. Business Transfers

If Busanti Gate Company is involved in a merger, acquisition, reorganization, financing, asset sale, transfer, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

16. Legal Compliance and Protection

We may use or disclose information when we believe it is reasonably necessary to:

• Comply with law, regulation, subpoena, court order, or legal process;

• Respond to government, regulatory, insurance, or law-enforcement requests;

• Protect the rights, property, safety, or security of Busanti, our customers, workers, vendors, or others;

• Investigate fraud, misuse, unauthorized activity, nonpayment, security issues, or policy violations;

• Enforce our Terms of Service, contracts, invoices, and legal rights.

17. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Updates will be posted on our website with a revised “Last Updated” date. Your continued use of our website, products, or services after updates are posted means you accept the revised Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy, your information, or our SMS program, contact us:

Busanti Gate Company LLC
Loxahatchee, Florida
Phone: (561) 444-8473
Email: hello@busantigatecompany.com
Website: www.busantigatecompany.com